Taylor Amerman: Empowering Employee Giving
At Groundswell, we are privileged to connect with industry professionals that share our vision of rethinking and reigniting corporate giving. We love to sit down with smart folks, and learn about their perspectives on key CSR topics. Taylor Amerman is the Senior Manager of Corporate Social Responsibility at CDW, a Fortune 200 company that is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare. Taylor believes that empowering employee giving can positively affect CSR practices. She is a proponent for CSR, sustainability, transparency and efficiency.
Hello Taylor, It's great to have you here. To begin, could you please tell me a little bit about your background and your journey into the world of CSR in general?
My journey with CSR started when I was young.
I was very involved in the community, and had some transformational experiences through volunteerism.
In middle school and high school I had the ability to travel abroad, and that really inspired me for my career. However,I was in undergrad during the financial crisis and really needed a strong degree, so I ended up getting my undergrad and accounting with a minor in Community Leadership and Development. I went through tons of career paths, and during this time I started to learn about a field called CSR or Corporate Social Responsibility.I studied abroad at Queen's University in Belfast. During that time, I saw that there were master's degree programs in CSR. I graduated and went straight into my first master's at the University of Nottingham in England.After I graduated, I ended up moving back to the US. I had interned twice at Brown-Forman, a spirits and wine company, during undergrad and landed a job in CSR there after graduation. I led Alcohol Responsibility for many years but was ready for something new and went back to school while working. I received my Global Executive MBA from Duke University and graduated in December of 2020. I then took a new role as the Senior Manager, Corporate Social Responsibility for CDWin May of 2021.I lead all of our global social impact work here at CDW.
The ongoing COVID-19 pandemic has compelled everyone to adopt a new way of life. For better or worse, we've all changed the way we think about ourselves and our interactions with others. What kinds of things do you see as important for companies to support this new normal?
I think that mental health is at the top of the list. Not seeing people in person provides the opportunity to cover and hide a lot of behaviors that might be more obvious if you're in an office setting and seeing someone all day. Companies need to truly discuss supporting mental health and put the well being of people first. There’s also a unique position that looks different when you're a leader or you have a team and leading numerous people.
Each person needs something unique and different. We should really be focused on what's important and try not to cut any corners.
We need to start investing in our people. There is also the cost of living while working at home. Companies did a pretty good job early by providing Wi-Fi subsidies and office equipment. However, really ensuring that people have all the tech that they need is really important.Another point to consider is the empowerment of every situation. Trusting your employees to complete their tasks when they are due and focusing on the job's objectives rather than the hours worked.
Don't think about the hours. Instead, concentrate on responsibility and accomplishment rather than the amount of time they spend at their desk.
During this time, everyone is struggling with culture and relationships. I believe that simply being proactive about listening to your people and listening to their needs is extremely important.
In reference to what you just discussed, how connected is what you do in your work, and are there specific programs that you have developed to help support employees?
Right now, we're still building, building, building. I'm all about collective impact. I love hearing things from different departments. This way I can offer insights like, "I heard you're about to launch this massive sponsorship. That's great. How have you thought about social impact as part of that sponsorship?”By asking these questions I can potentially provide an add-on to make something bigger.We are also looking to help individual employees make connections in their local community by engaging in one-on-one dialogues. I usually ask questions like, “What is your community? What are you passionate about? What are you wanting to get out of this? How are you wanting to learn and grow?”Knowing this information, I can work with HR on opportunities for coworkers, whether that's to volunteer, or access to one of our museum partners, or the zoo. Leveraging our corporate community partnerships, we can provide connections to our employees. We've got a long way to go. Alignment to digital equity is our new focus. We want to know how we can support employees, help them communicate,tell more stories, and be more transparent.
We want our employees to be proud members of our company. And our work with CSR can definitely help make employees feel good about being a part of the organization.
Is there a link between a company's social impact or CSR strategy and what we're seeing with The Great Resignation? And, if so, what are some of the broader business implications?
With the great resignation as a whole, I think a huge part of that comes down to management. Leaders and managers should care about the person before the job. I firmly believe that there's usually a reason if an employee’s performance is poor, and you need to figure out what's going on. Remember, people bring their whole self to work along with the stress and struggles of life. Simply finding a new job is not always the solution to happiness. Good people management is incredibly important. Managers need to care about their people.
Remember, people usually leave managers and bosses, not jobs.
When it comes to CSR, having 100% authenticity matters. People are tired of hearing one thing and seeing something else. For example if a company claims that they care, but you see contrary behaviors despite what the company says they stand for, it becomes less convincing.
People are done seeing the pretty words, the PDFs, and the presentations, they want to know what is actually happening.
Remember, people are focused on action. They're over the words, commitment, strategy, and goals. They want to know what is actually happening on a day-to-day basis.
Is there a positive outcome or opportunity to be had from this?
CSR has too many boxes around it. I'm in many peer groups, and I can't believe how many rules there are about how you can go use your volunteer hours. That's crazy, because if you care about volunteering, you should be able togo volunteer wherever you want to volunteer. We need to remove those barriers, policies and guidelines and just enable the freedom to do it in order to make a difference in the world. We should go and connect, because the psychology of helping someone else is huge. As it relates to Groundswell, what I really like is the empowerment around giving. I ask myself, "Are we overly processed in philanthropy and getting the money out?" That's what we need to think about right now. Let’s just empower everyone to make philanthropy accessible. The process and system should not be complicated. We need to ask ourselves, "How can we simplify things for employees and our community partners?”
Nobody wants the application to take two hours or even 30 minutes. We need to create more equitable access and processes to funding.
How important is it for a company's CSR strategy, or social impact strategy, for CSR professionals to have that deep knowledge on employee sentiment around social causes? How does the entire process work for you?
There are pros and cons, but I think it's helpful to have employee input. However there's also times where CSR and Social Impact professionals are the expert, and that's okay. A challenging thing at a company like ours, is that we have a ton of people who care, it is a very caring company. But we also recognize that our employees are individuals with varying desires and sometimes they don’t align with our brand. We need to have a strategy and focus.
This is why I like what Groundswell’s doing – giving employees at companies the opportunity to choose where they want to give. They make the process very easy and give donors empowerment.
Sure, I'm losing control of the company match, and I'm also losing control of what employees give to – but I think that is better. Groundswell opens up more opportunities.
What, in your perspective, are some of the most critical issues that professionals in your industry should be working on in 2022? What are the specific trends, or what should be the primary focus for the coming year?
One thing I'm proud of is not only do we have company values, but we created values for philanthropy, and those have been a game changer. We've had to make the judgment call a few times on whether or not a potential nonprofit partner is aligned with our values, and that is okay. The reason I'm saying that is because transparency, internally and externally, is important. I have nonprofit partners thanking me all the time just for being honest if we aren’t aligned.
As Brene Brown says, "Clear is kind", remember don't waste anyone's time, just be clear and direct.
A lot of CSR professionals are incredibly intelligent, talented, well educated people, and yet, we don't know how to solve all the world's issues, we just don't. We tend to push nonprofits to “perform” and align to a brand’s KPI’s, but I don’t agree with that approach. We trust that our nonprofit partners are the experts in solving what they’ve set out to do. So we come up with shared goals and then give them full autonomy in where they spend the dollars we provide and trust that it will go to support impactful work.
Related resources
Unlocking Philanthropy: A Ready-to-Use Corporate Giving Policy for Modern Businesses
Sample Corporate Giving Policy You Can Use Today
In today’s socially conscious environment, more companies than ever are recognizing the value of corporate philanthropy. Not only can a robust giving policy boost a brand’s image and reputation, but it can also play a pivotal role in community development and global betterment. If your company is considering the establishment of a formal corporate giving policy or refining its existing strategy, this sample policy might be the perfect starting point for you.
Pillars of a Strong Corporate Giving Policy
Corporate giving programs range from employer donation matching programs to full blown corporate social responsibility programs with grantmaking and volunteerism. Many companies find somewhere in the middle that aligns with their size, budget, geographic presence and most importantly company values and commitment to diversity and inclusion. But what truly makes a corporate giving policy stand out? Let’s delve into the key features, from donation matching to the strategic use of platforms like Groundswell.
1. Donation Matching: Doubling the Impact
One of the most effective tools in a giving policy is donation matching. This is where companies match employee donations to eligible non-profits, effectively doubling the contribution. Such programs not only amplify the impact but also motivate employees to participate, knowing their chosen cause will receive twice the support.
2. Charitable Stipends: Encouraging Employee Choice
Charitable stipends are allowances given to employees to donate to a non-profit of their choice. This not only encourages a culture of giving but also empowers employees to support causes they’re passionate about. The stipends can be a fixed amount annually or can vary based on the employee’s role or tenure.
3. Dollars for Doers: Volunteering Translated to Contributions
“Dollars for Doers” programs convert volunteer hours into monetary donations. When employees volunteer their time for a cause, the company makes a donation equivalent to the hours spent. This fosters a culture of hands-on involvement and ensures that both time and money are being donated to valuable initiatives.
4. Corporate Grants: Sowing Seeds for Bigger Change
Beyond individual employee contributions, companies can set aside a dedicated fund for corporate grants. These grants can be given to non-profits, research initiatives, or community projects that align with the company’s CSR objectives. Such grants can lead to substantial, long-term changes and foster strong partnerships with community leaders and organizations.
Why Choose Groundswell for Your Giving Initiatives?
Incorporating these elements into a giving policy requires streamlined management, transparency, and ease of execution. This is where platforms like Groundswell come into the picture.
Groundswell offers an efficient and affordable solution for companies aiming to elevate their philanthropic endeavors. Here’s why it’s the ideal choice:
- User-Friendly Interface: Groundswell’s platform is designed for both companies and employees, ensuring smooth navigation and straightforward donation processes.
- Versatility: Whether it’s donation matching, handling charitable stipends, or managing corporate grants, Groundswell offers solutions tailored to each company’s unique needs.
- Cost-Effective: Groundswell provides a comprehensive suite of tools at competitive prices, ensuring that more of your money goes towards the cause rather than platform fees.
- Transparency: Track donations, monitor employee involvement, and generate detailed reports to measure the impact—all in one place.
Conclusion
An effective corporate giving policy is a blend of structure, employee engagement, and impactful contributions. By incorporating elements like donation matching, charitable stipends, “Dollars for Doers,” and corporate grants, businesses can create a ripple effect of positive change. And with platforms like Groundswell, executing these initiatives becomes not just feasible but also highly efficient and cost-effective.
5 Tips to Boost Engagement & Impact on Giving Tuesday
Leverage GivingTuesday to boost generosity
Every November, the Tuesday after Thanksgiving is known as GivingTuesday, which often serves as the unofficial start of end-of-year giving campaigns. This comes on the heels of holiday shopping deals on Black Friday, Small Business Saturday, and Cyber Monday. It is a worldwide phenomenon, inspiring millions to lean into the end-of-year holiday spirit with generosity and compassion. For many charities, GivingTuesday has become their biggest day for donations – and can help resource their ability to have an even greater impact in the year ahead.
For companies, GivingTuesday and the end-of-year giving season offers an opportunity to double down on their commitment to social responsibility, strengthen relationships with employees, and boost their impact in the community and broader world.
At Groundswell, we partner with companies all across the country to design and launch GivingTuesday campaigns – leveraging our easy-to-use platform that makes it easy for employees to participate and send donations to the causes and charities that they care most about. Below are some best practices to boost engagement and inspire generosity during the giving season.
1. Make Giving Easy:
A lot of giving platforms out there make it incredibly hard to donate. Some don’t have all 1.5 million IRS-approved charities listed. Others require employees to navigate through a web of intranet or sharepoint sites to find the giving program landing page. And others require that HR is notified of any donations an employee wants to make. At Groundswell – we are committed to removing all of the friction, and ensuring that employees can find charities easily, through a platform that is accessible from the palm of their hand, so they can give whenever they want to.
2. Launch a GivingTuesday Match Campaign:
Through Groundswell you can customize and launch a special GivingTuesday match campaign in a matter of minutes. Simply pick the nonprofits to include in the special campaign, select the start and end-date for the campaign, and then determine the match – 2x, 3x – along with any overall budget limits, then you’re done!
3. Boost engagement by involving ERGs:
Share nonprofit recommendations from Employee Resource Groups to provide inspiration around causes and nonprofits that matter to your employees. You can feature these nonprofits on dedicated ERG Corporate Spotlights and Campaigns that will be visible to all employees on their Groundswell dashboard.
4. Surprise (and Delight) Employees With A Gift to Give:
Consider sending a surprise “gift to give” to reward those already participating in your giving program (and to incentivize others to enroll). These gifts might be used to further maximize impact through the existing campaign, or to donate to other nonprofits your employees care about. Groundswell’s custom gift feature allows companies to easily schedule and send gifts with little to no administrative burden.
5. Level up with Volunteer Matching:
Groundswell’s Volunteer Matching program – sometimes known as Dollars for Doers – recognizes that some employees may not have funds to contribute, but have time – and rewards them in the same way. It’s an inclusive approach that invites everyone to participate in GivingTuesday, even those who may not be able to donate their own funds.
12 Employee Benefits Survey Questions Modern Companies Should Ask
In today's business environment, having the right and highest performing talent is more critical than ever. With benefits packages playing a vital role in these decisions, how can companies truly gauge their effectiveness? By initiating regular employee benefits surveys.
Scroll down for a free survey template below.
Let's dive in to the importance of asking the following questions.
Is our workforce satisfied with the current employee benefits package?
Gaining insights from "how satisfied are you with our company’s benefits package?" can offer companies a quick pulse on the effectiveness of their benefits. A dip in satisfaction might signal a need for re-evaluation, especially if you're looking to maximize your budget.
How comprehensive are the employee benefits we offer?
Do employees feel that the organization covers a wide range of their needs? Asking, "do you feel our benefits package is comprehensive in its offering?" can shed light on any potential gaps in coverage.
Are we showing true commitment to Diversity, Equity, & Inclusion through our benefits?
Are the company's efforts in promoting DE&I resonating? This can be gauged by asking if the benefits genuinely support diversity and inclusion. If they aren't, here's an opportunity to collect ideas directly from your employees.
Read more about how to make sure your giving program is equitable and inclusive.
Do our benefits reflect our company culture and values?
The question, "do you feel our benefits package supports our cultural values?" will highlight any potential discrepancies in practicing what you're preaching.
Did you know? Two-thirds of employees say it’s important for a company to align to their values.
Are we catering to the needs of a remote or multi-location workforce?
With remote work on the rise, is the company adapting its benefits accordingly? It's essential to find out if employees feel supported, regardless of their work setting.
Would employees recommend the company based on our benefits?
This is an easy one to skip, but it's a great question to ask. See how influential your benefits package is for employee referrals. Determining if employees would advocate for the company based on its benefits can be a key metric for recruitment.
How do specific benefit categories fare?
By querying satisfaction levels across various benefits – physical health, social impact, mental health, financial health, and fringe benefits – can companies discern which areas are thriving and which need enhancement?
What additional benefits do employees desire?
Is there a particular benefit that could make a difference in employee satisfaction and retention? Discovering this can be as straightforward as asking, "if you could choose one benefit not currently offered, what would it be?"
If your workforce desires a more meaningful benefit, see why decentralizing your corporate philanthropy strategy can achieve greater impact at scale.
How often should I send an employee survey about our benefits?
While every business has their own set of unique needs, conducing a quarterly employee survey at minimum can help you get a pulse check.
There will be some natural and unplanned peaks in valleys throughout the year that can drastically affect employee morale and company culture. By proactively seeking feedback through surveys, companies can foster a culture of continuous improvement, ensuring they remain at the forefront of employee satisfaction.
What are some affordable benefit options we can provide employees?
Corporate matching or giving programs can be a low-cost addition to your benefit offering that supports your employees’ unique passions and perspectives through charitable giving and boosts your company’s commitment to social impact. Groundswell offers a comprehensive solution with a simple implementation and nearly zero administration burden.
- How satisfied are you with our company’s benefits package?
- Do you feel our benefits package is comprehensive in its offering?
- Do you feel our benefits package supports our cultural values?
- Do you feel our benefits package supports our commitment to Diversity & Inclusion?
- Do you feel our benefits package supports our remote or multi-location workforce?
- How likely are you to recommend applying based on our benefits package?
- How satisfied are you with our physical health benefits (i.e. health care, sick leave, etc)?
- How satisfied are you with our social impact benefits (i.e. corporate matching, volunteering, etc)?
- How satisfied are you with our mental health benefits (i.e. vacation time, EAP, etc)?
- How satisfied are you with our financial health benefits? (i.e. retirement, student loan assistance, etc)
- How satisfied are you with our fringe benefits and perks? (i.e. fitness subsidies, stipends, etc)
- If you could choose one benefit not currently offered, what would it be?